Refunds & Returns
Sorry you are having troubles
OUR POLICY
Because of the sensitive nature of our items, we do not accept returns or exchanges, except in the case of a damaged or non-functioning product. If your product is damaged or defective, you need to contact us within 14 days of receiving the item. Please contact our customer care department at customersupport@privateadventures.net.
To initiate a return please email customersupport@privateadventures.net.
Provide us with your name, email address, telephone number, and the order number. All product returns require a Return Merchandise Authorization (RMA) number. Customer care representatives will provide shipping instructions. Do not repackage the order and return it to the “shipped from” address. All returned items must be unused and in the same condition that you received it in. Items must be in the original packaging and have all the tags attached. Your refund will be processed as soon as your items are received.
UNDELIVERABLE ORDERS
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.
I RECEIVED THE WRONG ITEM
Please contact our customer care department and report shipping errors within 7 days of receiving your package. You can reach customer care by emailing customersupport@privateadventures.net. If the incorrect item was shipped we will accept the return with a valid RMA number and process for refund or exchange.
